Terms and Conditions
1. Introduction
These Terms and Conditions constitute a legally binding agreement between the user and SSRHP governing access to and use of services provided through the official website https://researchhelp.in. By accessing, browsing, or using any services offered by SSRHP, the user acknowledges that they have read, understood, and agreed to be bound by these terms in full. If the user does not agree with any provision contained herein, they must immediately discontinue use of the services. These terms are designed to establish a clear legal framework, define responsibilities, and protect the interests of SSRHP in all service-related engagements.
2. Nature and Scope of Services
SSRHP provides professional academic support services intended to assist authors in improving the quality, structure, and presentation of their research manuscripts. These services include manuscript preparation, editing and proofreading, plagiarism analysis, journal selection assistance, and publication guidance. All services are advisory in nature and are delivered based on the materials and information provided by the user. SSRHP does not represent, warrant, or guarantee publication, acceptance, indexing, impact factor, or any specific outcome related to submission in academic journals or publishing platforms. All publication decisions remain solely under the authority of journal editors, reviewers, and publishers.
3. User Responsibilities and Obligations
Users are solely responsible for providing accurate, complete, and lawful information required for service execution. Any manuscript, document, or content submitted must either be original or shared with proper authorization. Users must ensure that all submitted materials comply with applicable laws, ethical standards, and intellectual property regulations. SSRHP shall not be held responsible for any claims, disputes, or liabilities arising from plagiarism, copyright infringement, or misuse of submitted content. Users agree to cooperate in a timely manner during the service process and acknowledge that delays in communication may affect service timelines.
4. Payment Terms
All services provided by SSRHP are chargeable and require advance payment unless otherwise agreed in writing. Payments must be completed prior to the initiation of services. SSRHP does not store or retain sensitive financial information such as card numbers, banking credentials, or authentication data. Users acknowledge that payment transactions are processed through secure third-party systems and agree to comply with applicable payment terms. SSRHP shall not be held liable for transaction failures, delays, or errors caused by external payment systems.
5. No Refund Policy
SSRHP follows a strict and absolute No Refund Policy. All payments made for services are final, non-refundable, and non-reversible under any circumstances. This includes, but is not limited to, dissatisfaction with service outcomes, delays in delivery, changes in user requirements, or rejection of manuscripts by journals or publishers. The nature of services involves intellectual effort, resource allocation, and immediate initiation of work upon payment confirmation. By making a payment, the user explicitly agrees to waive any right to request, dispute, or claim a refund.
6. Cancellation Policy
All service orders are considered final upon payment confirmation and cannot be cancelled. SSRHP does not accept or process cancellation requests once a payment has been made. Users acknowledge that services are initiated immediately after confirmation, and therefore cancellation is not applicable at any stage of service delivery.
7. Service Delivery
SSRHP endeavors to deliver services within agreed timelines based on the scope and complexity of the assignment. However, timelines are indicative and may vary depending on factors such as manuscript length, technical requirements, and user responsiveness. SSRHP shall not be held liable for delays caused by incomplete information, delayed user responses, or circumstances beyond its control. Service completion is defined as the delivery of agreed outputs through electronic means, including email or secure file-sharing platforms.
8. Service Policy (Digital Services)
SSRHP provides exclusively digital, non-tangible services. No physical goods are shipped or delivered. All outputs are transmitted electronically. Users acknowledge that service fulfillment is completed upon digital delivery of agreed materials and that no physical shipment or logistics are involved.
9. Intellectual Property Rights
All intellectual property rights in the original content submitted by users remain the sole property of the respective users. SSRHP does not claim ownership over such materials. Any edited, formatted, or enhanced content delivered by SSRHP is intended solely for the user’s use. SSRHP reserves the right to use anonymized and non-identifiable data for internal quality improvement and training purposes without disclosing confidential information.
10. Confidentiality
SSRHP maintains strict confidentiality of all personal information and academic materials provided by users. Access to such information is restricted to authorized personnel directly involved in service delivery. SSRHP implements appropriate safeguards to prevent unauthorized access, disclosure, or misuse of data. No information is shared with third parties except where required for service execution under strict confidentiality obligations.
11. No Guarantee Clause
SSRHP does not guarantee any specific results from its services. This includes, but is not limited to, acceptance of manuscripts, publication outcomes, journal indexing, reviewer responses, processing timelines, or impact factor achievements. Users acknowledge that all decisions related to publication are made independently by external entities and are beyond the control of SSRHP.
12. Limitation of Liability
To the maximum extent permitted by applicable law, SSRHP shall not be liable for any direct, indirect, incidental, consequential, or special damages arising out of or in connection with the use of its services. All services are provided on an “as-is” and “as-available” basis without any warranties, express or implied. Users acknowledge that they use the services entirely at their own risk.
13. Indemnity
Users agree to indemnify, defend, and hold harmless SSRHP, its employees, affiliates, and representatives from and against any claims, damages, losses, liabilities, or expenses arising out of or related to the user’s submitted content, misuse of services, violation of these Terms and Conditions, or infringement of any intellectual property rights.
14. Force Majeure
SSRHP shall not be held liable for any delay or failure in the performance of services due to events beyond its reasonable control. Such events include, but are not limited to, technical failures, internet disruptions, natural disasters, governmental actions, or other unforeseen circumstances. In such cases, service obligations shall be suspended for the duration of the event.
15. Third-Party Services and External Links
The website may include links to third-party platforms or tools for informational or operational purposes. SSRHP does not control and is not responsible for the content, policies, or practices of such third-party entities. Users interact with such services at their own risk.
16. Modifications to Terms
SSRHP reserves the right to modify, update, or revise these Terms and Conditions at any time without prior notice. Updated versions will be published on the official website https://researchhelp.in and will become effective immediately upon posting. Continued use of services constitutes acceptance of the revised terms.
17. Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes arising out of or related to these terms shall be subject to the exclusive jurisdiction of the competent courts in India. Users agree to submit to the jurisdiction of such courts.
18. Contact Information
For any inquiries, support requests, or clarifications regarding these Terms and Conditions, users may contact SSRHP through the official website https://researchhelp.in or via phone at +91 8104220363. SSRHP will make reasonable efforts to respond to all communications in a timely and professional manner.
19. Final Provisions
These Terms and Conditions represent the entire agreement between SSRHP and the user with respect to the use of services. Any failure by SSRHP to enforce a provision of these terms shall not constitute a waiver of that provision. If any clause is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The intent of this agreement is to ensure maximum clarity, legal protection, and operational efficiency in all service engagements.